Returns are only accepted where permitted under this Return Policy and applicable law.
Items that are made to your specifications, made-to-measure, customised at your request, or clearly personalised are not eligible for return due to change of mind, unless otherwise required by applicable law.
This does not affect your statutory rights where an item is faulty, damaged, not as described, incorrectly supplied, or otherwise does not conform to the contract.
If you'd like to return an item under your statutory rights, please let us know within the applicable return period. Where the 14-day return period applies, this means telling us within 14 days of receiving your item, and sending it back to us within 14 days of getting in touch.
Please follow the return instructions provided by us when returning your item.
For non-faulty returns, items must be returned unworn, unwashed, unaltered and, where reasonably possible, with their original tags and packaging.
Where permitted by applicable law, we reserve the right to reduce the refund to reflect any loss in value caused by unnecessary handling, use, damage or alteration.
Customers are responsible for selecting the correct size and providing accurate measurements where applicable.
For made-to-measure or customised items, we produce the item based on the measurements and specifications submitted with the order. We are not responsible for fit issues resulting from incorrect measurements or information provided by the customer.
Fit preferences or minor fitting adjustments do not necessarily constitute a defect. Where appropriate, minor alterations may be required to achieve the desired fit.
This does not affect any mandatory rights available under applicable law.
If you believe an item is faulty, damaged, not as described or incorrectly supplied, please contact our Customer Service team as soon as reasonably possible.
We may request photographs or other reasonable evidence of the item, packaging and shipping label to help us verify and resolve the issue.
Where required by applicable law, we will provide an appropriate remedy and cover reasonable return costs.
All returns must be sent to the return address provided by our Customer Service team. Please do not return items to the address shown on our website, shipping label or original package unless instructed otherwise.
For non-faulty returns, customers are responsible for return shipping costs where permitted by applicable law.
Where you are responsible for arranging the return, we recommend using a tracked shipping service and retaining your shipping receipt and tracking information until the return has been completed.
Returned items may be inspected upon receipt.
Where a refund is due, it will be processed in accordance with this Return Policy and without undue delay, within the timeframe required by applicable law.
Where applicable, any refund of the original delivery charge will be limited to the cost of the least expensive standard delivery method offered by us. If you selected a more expensive delivery option, such as Express Shipping or Expedited Shipping, any additional delivery cost above our standard delivery charge will not be refunded, unless otherwise required by applicable law.
Nothing in this Return Policy excludes or limits any mandatory consumer rights that cannot lawfully be excluded or limited.
